When accessing records, emailing or navigating around Customer or Vendor Centers while using Windows Vista, the following message is displayed: Windows Mail Can Compact the Message Store
Why this is happening:
This is a Microsoft error in Windows Mail and only occurs in Windows Vista.
How to fix it
Follow the detailed steps after consulting your IT person.
- Close QuickBooks
- Launch Windows Mail (Start > All Programs > Windows Mail)
- Go to Tools > Options > Advanced > Maintenance
- Deselect Compact the database on shutdown every…
- Close Windows Mail
- Reopen QuickBooks
Source: http://support20.quickbooks.intuit.com/support/articles/sln41309