Resort QuickBooks lists when names or items are out of order or missing

• A list appears out of order
• Some of your list elements are missing
• New entries appear at the top of your list
• Reports appear out of order
• You aren’t able to do things like turn on account numbers
• Highlighting a customer, vendor or employee displays no transactions
• Name filter drop-down auto-fill not working in the Advance Find

Re-sort the Master Name list from the Banking menu:

1. In the QuickBooks menu bar, choose Banking > Write Checks.
2. Click into the Pay to the order of field and press Ctrl+L.
3. Select the Include Inactive checkbox.
4. Click the Name button, and select Resort List.
5. Click OK on the message “Are you sure you want to return this list to its original order.”

Re-sort any other List (Chart of Accounts, Item List, Payroll Item List, etc.):

1. In the QuickBooks menu bar, choose Lists and then select the list you want to re-sort.
2. Select the Include Inactive checkbox.
3. Click the List button at the bottom left.
4. Click Resort List.
5. Click OK on the message “Are you sure you want to return this list to its original order?”

Important: After re-sorting your lists, close your company data file and reopen it to be sure the changes to your lists are completed.

Source:  http://support.quickbooks.intuit.com/support/Articles/SLN40562