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Canceling a QuickBooks Online (QBO) Account Subscription

Cancelling your QuickBooks Online Subscription will also cancel your Payroll Subscription. Ensure that your e-payments and direct deposits are cleared before cancelling.

What we recommend you do before cancelling

Print all QuickBooks Online forms or reports that you might need.
Export your data to QuickBooks Desktop

To cancel your paid subscription

Important: Subscription cancellation is not available from your mobile device.

  1. Sign into your QBO company from a computer.
  2. Select the Gear icon.
  3. Select Account and Settings.
  4. Select the Billing & Subscription tab*.
  5. Choose Cancel to the right of Subscription status.
  6. Answer all of the exit survey questions and select Continue.  Your cancellation won’t be effective until you complete all of the instructions on the cancellation page. You will receive a confirmation that “Your QuickBooks Online Subscription has been canceled” and the Master Admin will receive a confirmation via email.

*Don’t see the  Billing & Subscription tab?

  • Make sure you are signed in as the Master Administrator or Company Administrator.
  • If you purchased your subscription from your accountant, lease contact your accountant to cancel.
  • If you are a non US company, please see Cancel your QuickBooks Online subscription (Non-US)

Cancel a suspended account

If an account is suspended more than 14 days, your data will become read only and when you sign in you’ll see a message indicating that your account is suspended.  Never fear, you can still cancel the account.

  1. Sign into your QBO company from a computer.
  2. When signing in, close the window to re-subscribe.
  3. Click the Gear icon.
  4. Select Account and Settings.
  5. Select the Billing & Subscription tab.
  6. Click Cancel to the right of Subscription status.
  7. Answer all of the exit survey questions and click Continue.  Your cancellation won’t be effective until you complete all of the instructions on the cancellation page. You will receive a confirmation that “Your QuickBooks Online Subscription has been canceled” and the Master Admin will receive a confirmation via email.

Source: https://help.quickbooks.intuit.com/en_US/kb/cancel-quickbooks-online-subscription/000001953_en_US:SALESFORCE.modal