Wells Fargo Bank Feed Issues
I have news to share regarding the issues we’re seeing out of those bank connections. Wells Fargo has reported that users are currently unable to download CSV transaction files from their website if the person is aSecondary(orDelegate) user. Any files obtained are blank and contain no transactions. At this time, only thePrimary user on the bank’s website can download transnational data with success.
This might help explain the issues certain QuickBooks Desktop users are still facing. TheWebConnectprocess utilizes a set of bank credentials to obtain transactions directly from the bank’s website via CSV file. If the Primary contact isn’t used for this, no transactions can be downloaded.
For QuickBooks OnlineandSelf-Employedusers, this will result in anError 102when trying to update the bank connection. Our Engineering team is actively working with Wells Fargo to resolve the issue. They’ve provideda status pagewhere you can find more information about the error as well as a time frame for a solution. Updates will be posted directly at the link in addition to here in the thread as they become available.
What should I do in the meantime?
- For QuickBooks Online and Desktop, creating transactions manually is the best workaround. This way, as soon as the error is resolved, all you’ll need to do is match them to the downloaded transaction.
- QuickBooks Self-Employed users are best advised to wait until the issue is resolved.
Is this issue related to the Error 105/Reversed transactions I was receiving last week?
- While these errors are unrelated from each other, it’s possible that some users were impacted by both.
- For more information on the status of the previous error, please head tothe link here.
To those affected by the error, I know this time is important and we’re working tirelessly to get you back to business without any further delay. I greatly appreciate each of you that have taken time to share your concerns with the Community. Thanks everyone, stay tuned for further information.