Return your QuickBooks product
Most QuickBooks products have an unconditional 60-day money-back satisfaction guarantee. This policy does not apply to Intuit resource guides, education/lab packs, and bulk software orders. To receive a full refund of your purchase price, you must return the product to Intuit within 60 days of purchase. Once the product falls outside of the defined 60-day satisfaction guarantee period, Intuit cannot guarantee that the product refund will be honored.
Need to cancel or change your QuickBooks Care (support) plan? Please see Cancel or update payment information for QuickBooks support plans.
ProAdvisors: To receive a refund on a ProAdvisor membership, please see this article for instructions.
If you purchased from us and it’s within 60 days of the ship, download, or unlock date, you’re eligible for a refund under our satisfaction guarantee.
You can request a refund by contacting Customer Service. Have your license number handy for faster service.
Important: when you request the refund, your license will be deactivated and you will no longer be able to use the product.
If you don’t want to call us, you can return your physical products within 60 days of purchase. Intuit recommends returning products using a traceable method. If shipping via USPS, consider using registered or certified mail, or a return receipt. We are not responsible for lost mail or products damaged during shipment. Staples rewards used for the purchase will not be reimbursed. Shipping fees for the initial order and product return will not be reimbursed.
Fill out the QuickBooks Return Form and send it together with the physical product to:
Intuit Returns:
Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334Additional instructions for Point of Sale customersIf you purchased a hardware bundle, the following must be included for a full refund:
- Intuit POS software
- All hardware components, including cables, power supplies, accessories, CD’s, and manuals.
- For retail returns, a dated receipt
Return your product and hardware to the following address:
Intuit Returns:
Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334
Intuit Inc.
Returns Department
112 Hidden Lake Circle
Duncan, SC 29334
Payment Method | Purchased from Intuit | Purchased from retailer |
Credit Card orDebit Card | Software: A refund will appear on your credit card statement 7-10 business days after being processed by Customer Service.
Hardware (QuickBooks Point of Sale Products only): Upon receipt of your return, a refund will be issued back to the credit card used on the original purchase within 7-10 business days. It will appear on your statement in 1-2 billing cycles. |
Expect a mailed refund check within 4 weeks after receipt of your return. |
Check | Software: Software returns are no longer required. Expect a mailed refund check within 2 weeks after contacting Customer Service to request a refund.
Hardware (QuickBooks Point of Sale Products only): Expect a mailed refund check within 2 weeks after receipt of your return. |
Expect a mailed refund check within 4 weeks after receipt of your return. |
Cash | Intuit does not accept cash payment. | Expect a mailed refund check within 4 weeks after receipt of your return. |
If you have a priority or discount code for free shipping, please have the mailer ready and then contact Customer Service to request a refund.
If this information does not answer your question, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.