Downloading an online bank statement opens the wrong version of QuickBooks

You download an online bank statement (Web Connect file or .QBO) directly from a Financial Institution (FI) site, and the wrong version of QuickBooks opens.
This may also occur when double-clicking a Web Connect file (.QBO) after it has been saved to your computer.
Why this is happening

With multiple versions of QuickBooks installed, electing to open a .QBO file from the bank’s web site, defaults to the last installed QuickBooks version and opens the file. The banks branding process in the QuickBooks installation could also be damaged.


The latest update is waiting to be installed.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.


If these solutions don’t resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.

KB ID# SLN42439